Terms and Conditions for Tutoring
01 Parties
Service provider: Ruben Sønstabø Johanssen, trading as RubenMatte.
Customer: the person purchasing tutoring hours, either for themselves or on behalf of a student.
02 Package content and validity
A package consists of prepaid tutoring hours (6, 12 or 18 hours of 60 minutes each). Individual sessions can also be purchased without a package.
- Hours must be used within 12 months of the purchase date. Unused hours after this period are non-refundable.
- Sessions are scheduled on an ongoing basis and can be held online or in-person by agreement.
- Hours can be shared freely between everyone in the same household.
03 Payment
Payment is made either at the start or by separate agreement. Packages are normally paid in full at the time of purchase. Invoices are issued with a 7-day payment deadline, unless a different payment arrangement has been agreed in writing.
04 Free trial session
The first half hour is free and non-binding. It can be taken as a short standalone online session, or as the first 30 minutes of a full session. In the latter case the remaining time is charged as normal. There is no obligation to continue afterwards.
05 Cancellation and rescheduling
Cancellations or rescheduling are made via SMS or email as early as possible.
| Notice given | Consequence |
|---|---|
| More than 48 hours before | No charge |
| 48–24 hours before | 50% of session deducted from package or charged |
| Less than 24 hours before, incl. same day | 100% deducted or charged |
06 Add-ons
Travel, preparation, day and time-of-day add-ons are always agreed in advance and apply only where relevant and agreed upon. Add-ons are combined where multiple apply. Normal tutoring hours are Monday–Thursday 14:00–18:00.
| Preparation | Rate |
|---|---|
| Up to 30 min | 199 kr |
| Over 30 min | from 249 kr |
| Travel | Rate |
|---|---|
| Stabekk | 129 kr |
| Bærum excl. Sandvika | 199 kr |
| Sandvika | 249 kr |
| Skøyen / Frogner | 199 kr |
| Oslo Ring 1 | 199 kr |
| Oslo Ring 2 | 249 kr |
| Oslo Ring 3 | 299 kr |
| Outside Ring 3 | from 399 kr |
| Days (add-on per hour) | Rate |
|---|---|
| Friday | +100 kr/h |
| Saturday | +199 kr/h |
| Sunday | +299 kr/h |
| Public holidays | +399 kr/h |
| Time of day (add-on per hour) | Rate |
|---|---|
| Evening 18:00–20:00 | +100 kr/h |
| Late evening after 20:00 | +249 kr/h |
07 Price changes
RubenMatte reserves the right to change prices and rates. Changes do not apply to packages already paid for, which retain the price agreed at the time of purchase.
08 Teaching approach and progress
RubenMatte prioritises understanding over speed and adapts teaching to each student's level and goals. Goals are set at the start of the tutoring relationship and reviewed regularly.
Progress depends on the student's effort, starting point and time available. RubenMatte does not guarantee specific grade outcomes.
If the teaching approach is not perceived as satisfactory, this will be raised directly and adjusted where possible. The goal is always for the student to experience progress and master mathematics better.
09 Ending the arrangement
Either party may end the arrangement at any time.
- If the arrangement ends within the withdrawal period, the provisions of section 10 apply.
- Once the right of withdrawal has expired, unused hours in a package are non-refundable, but may be used by another person in the same household before the expiry date.
- If RubenMatte ends the arrangement for reasons not caused by the customer, unused hours will be refunded on a pro-rata basis.
10 Right of withdrawal
The customer has a 14-day right of withdrawal from the date of purchase in accordance with the Norwegian Right of Withdrawal Act. The customer may consent to tutoring beginning within this period. If the right of withdrawal is exercised after sessions have been completed, the customer pays for those completed hours and the remaining amount is refunded. Once the withdrawal period has expired, the purchase is binding and remaining hours are non-refundable.
11 Disputes and complaints
Any disagreements shall first be sought resolved amicably between the parties. If this does not lead to a resolution, the dispute may be brought before the relevant consumer authorities or courts in accordance with Norwegian law.
12 Copyright
All content produced by RubenMatte – including teaching materials, website texts and graphic content – is protected by copyright and may not be redistributed, copied or used commercially without written permission.
13 Privacy
Name, email and phone number are used solely to administer the tutoring relationship and are not shared with third parties.
Feedback submitted with consent may be used anonymously as a testimonial on the website.
14 Contact
Questions regarding these terms should be directed to:
- Email: ruben.johanssen@gmail.com
- Phone: +47 941 17 605